To help us maintain the quality, safety, and hygiene of our products for little ones, we can only accept returns on items that are unworn, unused, unwashed, and in their original condition with tags and packaging intact.You’ll also need the receipt or proof of purchase.

We have 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Return & Exchange Process

To start a return or exchange request, please contact us at hello@slem.ca. Include your order number, the item you would like to return or exchange, the reason for your request, and photos of the item if possible.

Once your return or exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at hello@slem.ca.

Any items purchased during a sale are considered final sale and cannot be returned, exchanged, or refunded.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have once the return is accepted, and make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know once the refund is approved. When approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@slem.ca.

We want you to love our products as much as we do. If something is not right about a product that you receive, please let us know.